peal's heals – a swtor blog


on customer service
May 15, 2012, 1:15 am
Filed under: gameplay, missions | Tags:

My ticket was answered today.

I submitted this ticket three weeks ago, on 4/21/2012. Today, 5/14/2012, I finally get an answer.

We think we fixed the issue, so try resetting… again.

So at some point I will do the last leg of my class quest for THE THIRD TIME. I’ve had my Dark-Side speeder sitting my bag for more than a month, 100 points shy to use it because I hadn’t been awarded the Dark Side points I earned from blowing shit up.

Granted, I could have gotten another mount in the meantime. But still. I’m a stubborn woman and I guess I thought it wouldn’t take them a month to resolve the problem (first ticket with this problem was initially submitted 4/14/2012).

…in recent patches? You wait till a Monday night to mentioned you fixed this at least 6 days ago?

I’m kind of speechless. I really love SW:TOR and I want it to succeed… but I can’t be the only one who’s had to wait this long for an automated response for a problem they fixed “some time ago”. It’s downright insulting.

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